Refund Policy

Refunds can only be issued before analysis begins.

Use the Contact page to request a refund.

Once the analysis is started, no refunds are possible.

AI Usage Policy

Proficiency Forward analyzes authentic student writing produced under realistic testing conditions.

Essays that have been generated, revised, paraphrased, expanded, grammar-corrected, or structurally altered by artificial intelligence tools (including ChatGPT or similar systems) are not eligible for diagnostic analysis.

High-stakes exams such as IELTS, TOEFL, SAT, ACT, AP, and college admissions essays are written:

  • Under time pressure

  • Without AI assistance

  • Without external editing

  • With only the student’s current skill set available

If AI is used at any stage, the writing no longer reflects the student’s true performance level. Any resulting diagnostic report would therefore be invalid and misleading.

Proficiency Forward provides performance analysis — not editing, rewriting, or AI enhancement.

By submitting an essay, clients affirm that the writing represents the student’s independent work completed without AI assistance or external correction.

Submissions suspected of AI involvement may be declined without refund.

Important Details

Service Description

Writing assessment is inherently subjective. Scores provided in this analysis are rubric-based estimates and may vary from official exam results. Scores are calibrated conservatively against official IELTS band descriptors. Following the recommendations in the analysis is expected to improve your exam score. However due to the subjective nature of essay writing and scoring, score improvements are NOT GUARANTEED.

Scores online vary widely because many ‘banded essays’ are not calibrated to the official band descriptors. Our reports apply descriptor thresholds across all the criteria so you can see what would most likely happen under real examiner conditions.

Each report functions as a rubric-calibrated diagnostic assessment, evaluating your essay the way an experienced examiner would—identifying the precise performance factors that determine your current score and what must change to reach the next band.

This is not an editing or rewriting service. Instead, the report isolates the structural, linguistic, and analytical patterns that influence your score under real exam conditions.

Diagnostic Assurance: If your report does not clearly explain why your essay earned its estimated score and what performance changes are required to improve it, we will revise the analysis at no additional cost.

Intellectual Property

Analysis Reports

Analysis reports are copyrighted by Proficiency Forward Diagnostics. We retain sole ownership and provide you the customer with permission to use the report for personal essay improvement.

Submitted Documents

All documents submitted for analysis remain owned by the submitter. Submitter grants Proficiency Forward global, non-exclusive rights to those documents for use in providing analysis and for inclusion in anonymized marketing materials.

Dispute Resolution, Arbitration, and Governing Law

Any dispute, claim, or controversy arising out of or relating to the use of this website, the services provided by Proficiency Forward Diagnostics, or any associated transaction shall be governed by and construed in accordance with the laws of the United States and the State of Indiana, without regard to conflict of law principles.

Prior to initiating any formal proceeding, both parties agree to make a good-faith effort to resolve the dispute informally by contacting Proficiency Forward Diagnostics directly.

If the dispute cannot be resolved through informal negotiation, the parties agree to submit the matter to mediation conducted in the State of Indiana before a mutually agreed-upon mediator. Each party shall bear its own costs associated with mediation.

If mediation does not result in a resolution, the dispute shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in the State of Indiana, and the proceedings shall be conducted in the English language.

The arbitrator’s decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

By using this website or engaging with our services, you agree that arbitration shall be the sole and exclusive method of resolving disputes, and you waive any right to bring a claim in court or to participate in a class action, except for the limited purpose of enforcing an arbitration award or where otherwise required by law.

You further consent to the exclusive jurisdiction of the state and federal courts located within the State of Indiana for purposes of enforcing arbitration awards and waive any objection to venue or inconvenient forum.

Privacy Policy

Personal Information

Your personal details are yours. We collect your name, email address, and billing information to make ordering possible. Your contact information will be kept by us for future communications.

Payment Details

Proficiency Forward Diagnostics does not retain payment data.

Our service provider does collect payment details in accordance with their own privacy policy.

© 2026 Dunamar LLC. All rights reserved. Diagnostic reports are proprietary analytical documents and may not be reproduced or distributed without written permission.