Refund Policy

Refunds can only be issued before analysis begins.

Use the Contact page to request a refund.

Once the analysis is started, no refunds are possible.

AI Usage Policy

Proficiency Forward analyzes authentic student writing produced under realistic testing conditions.

Essays that have been generated, revised, paraphrased, expanded, grammar-corrected, or structurally altered by artificial intelligence tools (including ChatGPT or similar systems) are not eligible for diagnostic analysis.

High-stakes exams such as IELTS, TOEFL, SAT, ACT, AP, and college admissions essays are written:

  • Under time pressure

  • Without AI assistance

  • Without external editing

  • With only the student’s current skill set available

If AI is used at any stage, the writing no longer reflects the student’s true performance level. Any resulting diagnostic report would therefore be invalid and misleading.

Proficiency Forward provides performance analysis — not editing, rewriting, or AI enhancement.

By submitting an essay, clients affirm that the writing represents the student’s independent work completed without AI assistance or external correction.

Submissions suspected of AI involvement may be declined without refund.

Important Details

Service Description

Writing assessment is inherently subjective. Scores provided in this analysis are rubric-based estimates and may vary from official exam results. Scores are calibrated conservatively against official IELTS band descriptors.

Scores online vary widely because many ‘banded essays’ are not calibrated to the official band descriptors. Our reports apply descriptor thresholds across all the criteria so you can see what would most likely happen under real examiner conditions.

Each report functions as a rubric-calibrated diagnostic assessment, evaluating your essay the way an experienced examiner would—identifying the precise performance factors that determine your current score and what must change to reach the next band.

This is not an editing or rewriting service. Instead, the report isolates the structural, linguistic, and analytical patterns that influence your score under real exam conditions.

Diagnostic Assurance: If your report does not clearly explain why your essay earned its estimated score and what performance changes are required to improve it, we will revise the analysis at no additional cost.

Privacy Policy

Personal Information

Your personal details are yours. We collect your name, email address, and billing information to make ordering possible. Your contact information will be kept by us for future communications.

Payment Details

Proficiency Forward does not retain payment data.

Our service provider does collect payment details in accordance with their own privacy policy.

© 2026 Dunamar LLC. All rights reserved. Diagnostic reports are proprietary analytical documents and may not be reproduced or distributed without written permission.